Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.

Dispatch and delivery

Parcel not arrived?

Please get in touch with us if you have waited for more than 6 working days but have not yet received your parcel. We will be happy to contact UPS on your behalf.


To which countries does the HAIX web shop deliver?

We currently deliver to the following countries:
Germany, Austria, Italy, France, United Kingdom, Belgium, Netherlands, Luxembourg, Sweden, Denmark, Finland.


Shipping costs

We charge a flat shipping fee for international deliveries:

  • Germany: 3,90 €
  • Austria: 3,90 €
  • Italy: 6,90 €
  • France: 6,90 €
  • United Kingdom: 3,90 £
  • Belgium: 6,90 €
  • Netherlands: 6,90 €
  • Luxembourg: 6,90 €
  • Sweden: 99,00 Skr
  • Denmark: 73,90 Dkr
  • Finland: 10,90 €
  • Norway: 69,0 NOK
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