FAQ-SE
Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.
Product questions
You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.
If you discover that you have the right size:
1. One option is to send the shoes to us to be stretched. Shoes can be stretched by up to 0.5 centimetres. Shoes which have a toecap can only be stretched from behind the cap. Stretched shoes may not be exchanged. The stretching process is carried out free of charge.
2. The width of Vario Fit models can be regulated to a certain extent by using 3 different insoles..
The Vario Fit Safety insole can be used for the following models:
Fire
Fire Hero 2
Fire Eagle
Fire Eagle Pro
Fire Eagle High
Fire Eagle Vario
Fire Hero Vario
Special Fighter Pro
Rescue/Medical
Airpower XR1
Airpower XR1 LADY
Nevada Pro Mid
Nevada Pro Low
Forest
Protector Ultra
Workwear
Airpower XR3
Airpower XR21
Airpower XR22
Black Eagle Safety 40 Low
Black Eagle Safety 40.1 Low
Black Eagle Safety 40 Mid
Black Eagle Safety 41 Low
Black Eagle Safety 50 Low
Black Eagle Safety 50 Mid
Black Eagle Safety 50 High
Black Eagle Safety 53 Low
Black Eagle Safety 53 Mid
Black Eagle Safety 54 Low
Black Eagle Safety 54 Mid
Black Eagle Safety 56 Low
Black Eagle Safety 56 Mid
Black Eagle Safety 61 Low
Black Eagle Safety 62 Low
The Vario Fit Light insole can be used for the following models:
Rescue/Medical
Black Eagle Air
CrossNature
Nature One GTX
Nature One GTX Ws
Nature One GTX high
Nature Two
Nature Trace GTX
Black Eagle Nature GTX Low
Black Eagle Nature GTX Ws Low
Black Eagle Nature GTX Mid
Black Eagle Nature GTX Ws MID
Black Eagle Adventure 2.1 GTX Low/olive-rock
Black Eagle Adventure 2.1 GTX Mid/ olive-rock
Black Eagle Adventure 2.1 GTX Mid Ws/ olive-rock
Military
Black Eagle Athletic 2.0 V T
Black Eagle Athletic 2.0 V GTX
Black Eagle Athletic 2.0 N GTX
Black Eagle Tactical 2.0 T
Black Eagle Tactical 2.0 GTX
Police
Black Eagle Tactical 2.0 GTX
Black Eagle Athletic 2.1 GTX
Black Eagle Athletic 2.1 T
Black Eagle Athletic 2.0 V GTX
Streetwear
Black Eagle Adventure 2.0 GTX
Black Eagle Adventure 2.1 GTX
Black Eagle Adventure 2.1 T
Is a Vario Fit sole worthwhile for me?
This can be checked by simply trying on the shoe without the insole. If you feel that you have enough room in the shoe, it makes sense to order the “wide” version of the Vario Fit insole.
You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.
If you discover that you have the right size, a thicker inlay is available for almost all our models. Details of all inlays are available here: https://www.haix.se/spare-parts/
Lacing systems may vary somewhat depending on the model.
Lacing instructions for one-off individual adjustment of the lace/zip fastener system
Lacing instructions for the new FIRE FLASH PRO laces
Lacing instructions for the new FIRE HERO, FIRE EAGLE laces
Lacing instructions for the new FIRE FLASH, FIRE FLASH GAMMA laces
Lacing instructions for the new SPECIAL FIGHTER laces
Lacing instructions for the new AIRPOWER XR1, AIRPOWER
Safety footwear
Differences between the different models:
- Watertight/not watertight
- Upper material
- Sun Reflect
- Shaft height
- Additional protective cap
- Lacing
Professional footwear
Differences between the different models:
- Upper material (leather/textile)
- Sun Reflect
- Watertight/not watertight
- The successor 2.0/2.1 model has an improved sole and upper material
- Standards vary
Leisure footwear
Differences between the different models:
- Watertight/not watertight
The successor Adventure 2.0/2.1 model has an improved sole and upper material compared to the Adventure 30
Each model has a different weight. Weights are shown in the blue information section included on the individual product pages. Weights stated usually relate to size 42.
Why is there an oversize supplement?
The reason for this is that very large sizes are only infrequently requested by customers. This means that production costs are higher than for standard sizes. Production processes also need to be specially adjusted, for example, and material use is greater. Nevertheless, we wish to be able to continue to provide this particular service to our customers. We are, therefore, compelled to charge an oversize supplement for shoes which do not correspond to the usual sizes.
Are you looking for a certain model which you cannot find in our web shop? It may possibly be a special or discontinued model.
Are you looking for more detailed information about this particular shoe?
Please contact us at: https://www.haix.se/serviceform/overview
We offer the facility to receive information about the availability of our articles. The only exception is for articles which have been discontinued, i.e. have sold out. No notifications are available for these models.
Designation of safety footwear categories in accordance with the EN ISO 20345 standard
SB: Basic requirements under the standard are fulfilled (including toe cap)
S2: Toe cap + watertight
S3: Toe cap + watertight + penetration protection + profiled sole
S1P: Toe cap + penetration protection
HI: Sole design provides heat insulation
CI: Sole design provides insulation against cold
WR: Shoes are water resistant
WRU: Waterproof and water absorption by upper
HRO: Performance of outsole in the case of direct contact with heat
Designation of safety footwear categories in accordance with the EN ISO 20345 standard
O2: Closed heel area, antistatic properties, energy absorption capacity in the heel area, requirements regarding water penetration and water absorption
FO: Outsole is fuel resistant
Classification of fire brigade footwear in accordance with the CE 0197 EN15090 standard
Code 1: Shoes made of leather or other materials, except footwear made entirely of rubber or polymers
Code 2: Footwear made entirely of rubber or polymers
Types of brigade footwear in accordance with the EN 15090 standard
Type 1: Suitable for general technical deployments (e.g. Type 1, HI1) and fire fighting outdoors only (e.g. Type 1 HI2; Type 1 HI3)
Type 2: Heavy duty basic protection models, suitable for internal fire fighting and combating other fires of all sorts; standard fire brigade boots (e.g. Type 2 HI2; Type 2 HI3)
Type 3: Special protective version, suitable for deployment in exceptional risk situations such as those involving hazardous materials; also suitable for all sorts of fire fighting (e.g. Type 3 HI2; Type 3 HI3)
Type and protective function of fire brigade footwear is stated in the bottom left-hand corner of the pictogram (fire fighter), e.g. F2A, whereby the following applies:
F Fulfils all requirements under the standard
2 Type 2
A Fulfilment of antistatic requirements
Meaning of the labelling symbols
HI1: Heat insulation performance level of the sole design at 150°C / 30 minutes
HI3: Heat insulation performance level of the sole design at 250°C / 40 minutes
The HAIX Climber, the HAIX Nature Two GTX and the HAIX Protector Alpin are able to accommodate crampons.