Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.

Dispatch and delivery

Do you also deliver to automated self-service collection booths?

Our packages are shipped with UPS and unfortunately a delivery to a automated self-service collection booths is not possible.

After your oder you will get a message with a code for the tracking, so you can get sure you are reachable when the package arrives.

Parcel not arrived?

Please get in touch with us if you have waited for more than 6 working days but have not yet received your parcel. We will be happy to contact UPS on your behalf.


To which countries does the HAIX web shop deliver?

We currently deliver to the following countries:
Germany, Austria, Italy, France, United Kingdom, Belgium, Netherlands, Luxembourg, Sweden, Denmark, Finland.


Shipping costs

We charge a flat shipping fee for international deliveries:

  • Germany: 3,90 €
  • Austria: 3,90 €
  • Italy: 6,90 €
  • France: 6,90 €
  • United Kingdom: 3,90 £
  • Belgium: 6,90 €
  • Netherlands: 6,90 €
  • Luxembourg: 6,90 €
  • Sweden: 99,00 Skr
  • Denmark: 73,90 Dkr
  • Finland: 10,90 €
  • Norway: 69,0 NOK
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